Refund policy

Not quite the right fit? We're happy to help. In every country you have 14 days to change your mind after receipt. Need a different size or colour? Exchanges are free.

Free exchange
Within the cancellation period you can exchange the same item free of charge for another available size or colour, in all countries we deliver to. We cover the return and shipping costs. Email your order number and the size or colour you'd like to info@prosportlights.com. We'll arrange the exchange together.

Prefer to return?
Register your return within 14 days of receipt via our return portal or email info@prosportlights.com for a return ticket and instructions. After registering, you have a further 14 days to send your item back.

• Belgium and the Netherlands: free returns via our return portal, return label included. We cover the return shipping costs.
• Other countries, including Finland: the return shipping costs are at your expense.

Arranging your own carrier? Then you only pay that carrier's shipping costs.

Return address
Pro Sport Lights, Aartrijksesteenweg 20, 8490 Jabbeke, Belgium

You may try on and inspect the item at your leisure. Return it carefully packaged, complete with accessories and, where possible, in its original packaging. Keep your proof of postage.

Refund
You'll receive your refund via the same payment method, no later than 14 days after your cancellation notice. We may wait until the item or the proof of postage has been received. For a full return, we also refund the standard outbound shipping costs.

Received a defective or incorrect item? Email us: we'll help you at no cost. Your statutory warranty is independent of the cancellation period.

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Return and Refund Policy

This policy applies to consumer purchases made via prosportlights.com. For purchases made via a marketplace, any more favourable return conditions agreed at the time of that purchase additionally apply.

1. Cancelling your purchase
You have the right to cancel your online purchase within 14 days without giving any reason. The period begins on the day after you, or a third party designated by you who is not the carrier, receive the goods. Where a single order is delivered in several parts, receipt of the last good or part is what counts. You may also cancel before delivery. If the last day of the period falls on a Saturday, Sunday or public holiday, the period runs until the next working day.

2. Registering a return
You can notify your cancellation:

• Via our return portal.
• By email to info@prosportlights.com.
• By post to Pro Sport Lights BV, Aartrijksesteenweg 20, 8490 Jabbeke, Belgium.

A clear statement that you wish to cancel the purchase is sufficient. Using the return portal, giving a reason or obtaining prior approval is not required. You may use the model form at the bottom of this page, but you don't have to. Send your notice before the cancellation period expires. Preferably state your order number and keep proof of your notice.

3. Returning your order
Send the goods back no later than 14 days after your cancellation notice. You are on time if you dispatch the goods before the end of that period.
Return address: Pro Sport Lights BV, Aartrijksesteenweg 20, 8490 Jabbeke, Belgium.
If we agree a different return address with you, you may use that address. Package the goods carefully and keep your proof of postage.

4. Return costs

• Belgium and the Netherlands: returns are free via our return portal. The return label is included and we cover the direct return shipping costs.
• Other countries: the direct shipping costs to our return address are at your expense. We do not charge any separate administration, processing or restocking fees.
• Own carrier: if you arrange the return shipment yourself, you pay that carrier's costs.
• Defective or incorrectly delivered item: where we are responsible, we cover the necessary return costs. Please contact us so we can arrange the correct handling.

Return costs are only at your expense if you were correctly informed of this before purchase. For goods that cannot normally be returned by post, an estimate of those costs must be provided in advance.

5. Assessing the product
You may unpack, try on and examine the product as far as necessary to establish its nature, characteristics and functioning, as you would be able to in a shop. Return the product with the supplied parts and accessories and, where possible, in its original packaging. Opened or missing packaging does not automatically remove your right of cancellation. You are liable only for any diminished value resulting from handling beyond what is necessary for that assessment. Any deduction will be specifically substantiated and explained to you. We do not charge any standard penalty for this. If we have not provided the legally required information about the right of cancellation, you are not liable for this diminished value.

6. Refund
We refund no later than 14 days after you have informed us of your cancellation. On full cancellation we refund all payments received, including the cost of our cheapest standard delivery. The extra cost of a more expensive delivery method chosen by you is not refunded. On a partial return, original delivery costs that would also have been due for the items kept remain payable. We may withhold the refund until we have received the goods or you demonstrate that you have sent them back, whichever comes first. This does not apply where we offer to collect the goods ourselves. Receipt of the return does not start a new 14-day refund period. The refund is made via the same means of payment, unless you expressly agree to another cost-free method. You are not obliged to accept a voucher.

7. Exceptions
The right of cancellation does not apply to goods made to your specifications or clearly personalised for you. For sealed goods, the right of cancellation lapses after the seal is broken only where they are genuinely unsuitable for return for reasons of health protection or hygiene. Ordinary packaging or trying on a bicycle helmet does not automatically result in exclusion. Items on offer retain the same statutory right of cancellation.

8. Defects and warranty
A warranty claim is independent of the right of cancellation. The 14-day return period does not limit your statutory warranty. In the event of a defect, transport damage or incorrect delivery, contact info@prosportlights.com. State your order number and describe the problem. Photos can help with the assessment.

9. Model cancellation form
Only complete and return this form if you wish to cancel the contract.
To: Pro Sport Lights BV, Aartrijksesteenweg 20, 8490 Jabbeke, Belgium — info@prosportlights.com
I/We (*) hereby give notice that I/we (*) cancel my/our (*) contract for the sale of the following goods (*) / the supply of the following service (*):
………………………………………………
Ordered on (*) / Received on (*): ………………………………………………
Name of consumer(s): ………………………………………………
Address of consumer(s): ………………………………………………
Signature of consumer(s), only if this form is submitted on paper: ………………………………………………
Date: ………………………………………………
(*) Delete as appropriate. You may add your order number to help us locate your purchase.