Refund policy

Returns and refunds policy

This policy applies to consumer purchases through prosportlights.com. For purchases through a marketplace, any more favourable return terms agreed at the time of that purchase also apply.

1. Withdrawing from your purchase

You have the right to withdraw from your online purchase within 14 days without giving a reason.

The period starts on the day after you, or a third party designated by you other than the carrier, receive the goods. When an order is delivered in several parts, receipt of the last item or part determines the start of the period.

You may also withdraw before delivery. If the final day falls on a Saturday, Sunday or statutory public holiday, the period runs until the next working day.

2. Notifying us of a return

You can notify us of your withdrawal:

A clear statement that you wish to withdraw from the purchase is sufficient. Using the returns portal, giving a reason or obtaining prior approval is not compulsory. You may use the model form at the bottom of this page, but you do not have to.

Send your notification before the withdrawal period expires. Preferably include your order number and keep proof of your notification.

3. Returning your order

Return the goods no later than 14 days after notifying us of your withdrawal. You meet the deadline if you dispatch the goods before that period ends.

Return address:

Pro Sport Lights BV
Aartrijksesteenweg 20
8490 Jabbeke
Belgium

If we agree a different return address with you, you may use that address. Pack the goods carefully and keep your proof of postage.

4. Return costs

  • Belgium and the Netherlands: through our returns portal, you pay €1 per item as a contribution to the direct return shipping costs. The return label is included. This contribution never exceeds those direct costs.
  • Other countries: you pay the direct shipping costs to our return address. We do not charge separate administration, processing or restocking fees.
  • Your own carrier: if you arrange the return yourself, you pay that carrier’s charges. We do not charge an additional contribution for our returns portal.
  • Defective or incorrectly delivered item: where we are responsible, we pay the necessary return costs. Contact us so we can arrange the appropriate handling.

You are only responsible for return costs if you were correctly informed of them before purchase. For goods that cannot normally be returned by post, an estimate of those costs must be provided in advance.

5. Examining the product

You may unpack, try on and examine the product as far as necessary to establish its nature, characteristics and functioning, as you could in a shop.

Return the product with the supplied parts and accessories and, where possible, in its original packaging. Opened or missing packaging does not automatically remove your right of withdrawal.

You are only liable for diminished value resulting from handling beyond what is necessary for this examination. Any deduction will be specifically substantiated and explained to you. We do not charge a standard penalty.

If we have not provided the legally required information about the right of withdrawal, you are not liable for this diminished value.

6. Refunds

We will refund you no later than 14 days after you inform us of your withdrawal.

If you withdraw from the whole order, we refund all payments received, including the cost of our least expensive standard delivery option. The additional cost of a more expensive delivery method chosen by you is not refunded.

For a partial return, the original delivery charges that would also have applied to the items you keep remain payable.

We may withhold the refund until we receive the goods or you provide evidence of having returned them, whichever happens first. This does not apply if we offer to collect the goods ourselves. Receiving the return does not start a new 14-day refund period.

We refund you using the same payment method, unless you expressly agree to another method at no cost to you. You do not have to accept a credit voucher.

7. Exceptions

The right of withdrawal does not apply to goods made to your specifications or clearly personalised for you.

For sealed goods, breaking the seal only ends the right of withdrawal if the goods are genuinely unsuitable for return for health protection or hygiene reasons. Ordinary packaging or trying on a cycling helmet does not automatically create an exclusion.

Sale items retain the same statutory right of withdrawal.

8. Defects and warranty

A warranty claim is separate from the right of withdrawal. The 14-day return period does not limit your statutory warranty.

For a defect, transport damage or an incorrect delivery, contact info@prosportlights.com. Include your order number and describe the problem. Photos can help us assess it.

9. Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To:
Pro Sport Lights BV
Aartrijksesteenweg 20
8490 Jabbeke, Belgium
info@prosportlights.com

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the sale of the following goods (*) / provision of the following service (*):

………………………………………………

Ordered on (*) / Received on (*):
………………………………………………

Name(s) of consumer(s):
………………………………………………

Address of consumer(s):
………………………………………………

Signature of consumer(s), only if this form is submitted on paper:
………………………………………………

Date:
………………………………………………

(*) Delete as appropriate.

You may add your order number to help us locate your purchase.