Terms of service
Article 1. Company details
This website and online shop are owned by Pro Sport Lights BV, established at Aartrijksesteenweg 20, 8490 Jabbeke. The company is registered with the Crossroads Bank for Enterprises under number 0766.345.233, with VAT number BE0766.345.233.
Article 2. Scope
These general terms and conditions apply to every order and agreement between Pro Sport Lights and the customer. Pro Sport Lights reserves the right to amend these terms and conditions at any time by publishing a new version on the website.
Article 3. The offer
3.1 The products are intended exclusively for normal private use. Business customers or distributors may contact info@prosportlights.com. Business purchases outside Belgium made through the online shop fall under the intra-Community supply regime, Article 39bis of the Belgian VAT Code (VAT exemption).
3.2 The offer always includes a clear description of the products. Images accurately represent the product. Pro Sport Lights is not liable for obvious material, typesetting or printing errors.
3.3 If an offer has a limited validity period or is subject to special conditions, this is always stated.
3.4 Pro Sport Lights recommends that customers register their product(s) for faster service in the event of a complaint or defect. Every product is covered by the statutory warranty (see Article 12).
Article 4. The agreement
4.1 The agreement is concluded once the customer accepts the offer and fulfils the stated conditions.
4.2 For electronic orders, Pro Sport Lights confirms receipt of the order by email. If this confirmation is not received, the customer may terminate the agreement.
4.3 Pro Sport Lights takes appropriate technical and organisational security measures for electronic transactions.
4.4 Within the limits of the law, Pro Sport Lights has the right to assess the customer’s creditworthiness and to refuse an order or impose additional conditions where there are justified grounds for doing so.
4.5 On delivery, the customer receives all essential information, including product characteristics, the price (including all taxes and charges), payment method and the conditions for exercising the right of withdrawal.
Article 5. Online purchases
The ordering process consists of five steps:
- Select the product and add it to the cart.
- Click “Order” and enter your address details.
- Choose the delivery method.
- Choose the payment method and click “Pay online”.
- Receive the order confirmation by email.
When the order is dispatched, the customer receives a second email with tracking information. No additional fees are charged for any of the payment methods.
Article 6. Delivery and shipping terms
6.1 Deliveries are made to all countries listed on the Pro Sport Lights website.
6.2 Pro Sport Lights aims to deliver the ordered products within the stated period. This period is indicative. Delays do not entitle the customer to compensation.
6.3 Customers are responsible for providing correct delivery details. Incorrect addresses may result in additional costs.
6.4 If the customer chooses a different delivery method, the additional costs are charged to the customer.
6.5 The risk of loss or damage passes to the customer at the time of delivery.
6.6 If delivery takes more than 30 days, the customer has the right to cancel the order free of charge (Article VI.43 of the Belgian Code of Economic Law).
6.7 If the carrier marks a parcel as “delivered”, the customer must contact the carrier themselves.
6.8 Damage found on receipt must be reported immediately to Pro Sport Lights by email, with photos.
Article 7. Receipt
7.1 On delivery, the customer checks the number and condition of the products.
7.2 Damage or a non-conforming delivery must be reported to Pro Sport Lights within 7 days by email or registered post.
7.3 If a shipment has not arrived within 7 days after dispatch in Belgium, or 10 days in the EU, the customer must report this. If it is lost, Pro Sport Lights sends a replacement shipment free of charge. Returns that are lost are the customer’s responsibility.
7.4 Collection is by appointment only.
Article 8. Prices and invoicing
- All prices include VAT.
- Any additional charges (express, registered delivery) are stated separately.
- Pro Sport Lights may change prices when circumstances change, but the price on the order date always applies.
- Companies and associations can request a quotation via info@prosportlights.com.
Article 9. Retention of title
The delivered goods remain the property of Pro Sport Lights until all amounts due have been paid in full.
Article 10. Returns and the right of withdrawal
10.1 This article applies to consumers only.
10.2 The customer may withdraw without giving a reason within 14 days of receipt.
10.3 This can be done by email, post or the model form (see the returns page).
10.4 The customer returns the product within 14 days of notification to: Pro Sport Lights BV, Aartrijksesteenweg 20, 8490 Jabbeke, Belgium.
- Belgium and the Netherlands: return via the returns portal, €1 per item.
- Other countries: €1 per item plus shipping costs from the customer to Belgium.
10.5 Products must be returned in their original condition and packaging. In the event of diminished value (damage, missing parts or a broken hygiene seal), Pro Sport Lights may withhold part of the refund.
10.6 Refunds are made within 14 days of receipt of the return or proof of dispatch, using the same payment method.
10.7 Exceptions: custom-made products and hygiene products with a broken seal.
Article 11. Payment
- Invoices are payable on the due date, net and without discount.
- Late payment gives entitlement to interest of 1% per month plus compensation of 10% (minimum €125).
- Pro Sport Lights may refuse orders where invoices remain unpaid.
Article 12. Warranty and complaints
- A statutory warranty of 2 years applies under consumer legislation.
- For complaints, the customer may contact info@prosportlights.com.
- Product registration speeds up warranty handling and “crash replacement”.
Article 13. Intellectual property
All website content (logos, photos, texts, etc.) is owned by Pro Sport Lights or the rights holders and may not be used without permission.
Article 14. Privacy
Pro Sport Lights processes personal data in accordance with the GDPR and never sells it to third parties. See the privacy policy on the website.
Article 15. Applicable law and disputes
- Belgian law applies.
- The parties first try to resolve disputes by mutual agreement.
- If necessary, the competent courts are those in Belgium.
- For consumers: the Consumer Mediation Service (www.consumentenombudsdienst.be) and the EU ODR platform (www.ec.europa.eu/odr).
Article 16. Crash replacement
- Within 2 years of purchase: a 40% discount on a new helmet if the original is damaged in a fall.
- Only valid if the helmet has been registered (see Article 12.3).
- The customer returns the damaged helmet free of charge and receives a discount voucher within 7 days.
Article 17. Product use
The customer must use the products according to the instructions for use (see the website). If anything is unclear, the customer should contact Pro Sport Lights.
Article 18. Contact details
Pro Sport Lights BV
Aartrijksesteenweg 20, 8490 Jabbeke, Belgium
Email: info@prosportlights.com
Telephone: +32 483 44 52 32
VAT BE0766.345.233