Shipping and delivery

Free shipping on orders of €50 or more to all European countries we deliver to.

From ordering to delivery: below you can find out when to expect your parcel, which shipping charges apply and how to contact us with questions.

How much does shipping cost?

Order value	Shipping charges
€50 or more	Free shipping
Less than €50	Calculated at checkout, before you pay

This applies to Belgium, the Netherlands, France, Germany and our other European delivery destinations.

When will I receive my order?

Destination	Estimated delivery time
Belgium and the Netherlands	Ordered on a working day before 16:00? Normally delivered the next working day.
France and Germany	1–2 working days
Other European destinations	2–5 working days

These times apply to items in stock. For pre-orders or a different delivery time, we state this on the product page.

Working days are Monday to Friday, excluding public holidays. Delivery times are estimates: busy periods at the carrier or exceptional circumstances may cause delays.

How is my order delivered?

We work with several carriers, including DPD, GLS, PostNL and DHL. The carrier may vary by destination and order.

Once your order has been dispatched, you will receive a shipping confirmation with a tracking link to follow your parcel’s progress.

Which countries do you ship to?

Our delivery destinations include Belgium, the Netherlands, France, Germany, Portugal, Spain, Italy, Norway, Andorra, Denmark, Sweden, Estonia, Greece, Luxembourg, Monaco and Poland.

At checkout, you can see whether delivery to your address is available.

My parcel is delayed, damaged or has not arrived

Contact info@prosportlights.com and include your order number.

• Delayed? Check the tracking link first. If the expected delivery time has passed, we will help you.
• Received a damaged or incorrect item? Send us a description as soon as possible and, if possible, photos of the item and packaging.
• Tracking says delivered, but nothing has arrived? Check with your household, neighbours and the stated delivery location. If you cannot find the parcel, contact us: we will follow up with the carrier.

Your statutory rights remain unaffected.

Would you like to return something?

You have 14 days after receipt to withdraw from your purchase. After notifying us, you have a further 14 days to return the items.

Register your return through our returns portal or email info@prosportlights.com.

See our returns and refunds policy for return costs, conditions and refunds.

Need help?

We are happy to help with questions about your order or delivery.

Email: info@prosportlights.com
Telephone: +32 483 44 52 32

Pro Sport Lights BV
Aartrijksesteenweg 20
8490 Jabbeke, Belgium

This policy applies to consumer orders placed on prosportlights.com. Business orders are subject to the separately agreed terms.